Privacy Policy
Last updated: 18/06/2026
Who We Are
This website is operated by Hop Tops.
We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this Privacy Policy, please contact us at: hop-tops@outlook.com
What Information We Collect
When you place an order through our website, we may collect:
Your name
Billing address
Shipping address
Email address
Telephone number
Details of products purchased
Information necessary to process payments
Technical information such as IP address, browser type, and website usage data
We do not offer customer accounts and do not store passwords.
How We Collect Information
We collect information when you:
Place an order
Contact us by email or through our website
Browse our website
Consent to receive marketing communications
We also receive certain information automatically through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Deliver products to you
Communicate regarding your order
Provide customer support
Maintain website security and prevent fraud
Comply with legal and tax obligations
Improve our website and services
Send marketing communications where you have consented to receive them
Lawful Basis for Processing
Under UK GDPR, we process personal information on the following legal bases:
Performance of a contract (to fulfil your order)
Compliance with legal obligations
Our legitimate interests in operating and improving our business
Your consent, where required for marketing communications and certain cookies
Payments
Payments made through our website are processed by secure third-party payment providers. We do not store full payment card details on our own systems.
Shipping and Order Fulfilment
To deliver your orders, we may share your name, address, and contact information with shipping carriers, postal services, and fulfilment partners where necessary.
Squarespace
Our website is hosted by Squarespace. Squarespace may collect and process certain personal information and technical data on our behalf to provide website hosting, security, analytics, and ecommerce services.
For more information, please refer to Squarespace’s privacy documentation.
International Sales and Data Transfers
We sell products worldwide. As a result, your personal information may be processed or transferred outside the United Kingdom where necessary to complete your order or provide website services.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
Cookies
Our website uses cookies and similar technologies to:
Ensure the website functions properly
Remember your preferences
Analyse website traffic and performance
Support marketing activities where applicable
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
How Long We Keep Your Information
We retain personal information only for as long as necessary to:
Fulfil orders
Provide customer support
Meet legal, tax, and accounting requirements
Resolve disputes and enforce our rights
Order-related information may be retained for several years where required by law.
Your Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Request transfer of your personal information
Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details above.
If you are located in the UK and believe your data protection rights have been breached, you may lodge a complaint with the Information Commissioner’s Office (ICO).
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.